Cisco Cisco Agent Desktop 8.5 Mode D'Emploi
Cisco Supervisor Desktop User’s Guide 6.0(2)
14
10-July-07
Toolbar
The Supervisor Desktop toolbar consists of the following buttons. Move your
mouse pointer over a button to view a tooltip that shows its function.
mouse pointer over a button to view a tooltip that shows its function.
Table 2.
Supervisor Desktop toolbar buttons
Button
Name
Shortcut
Key
Key
Description
Refresh
Ctrl-F
Refreshes the information in the data
view pane.
view pane.
Logout
Ctrl-L
Logs the selected agent out of the
ACD.
ACD.
Ready
Crtl-E
Puts the selected agent in the Ready
agent state.
agent state.
Not Ready
Ctrl-N
Puts the selected agent in the Not
Ready agent state.
Ready agent state.
Work Ready
Ctrl-D
Puts the selected agent in the Work
Ready agent state.
Ready agent state.
Work Not
Ready
Ready
Ctrl-Y
Puts the selected agent in the Work
Not Ready agent state.
Not Ready agent state.
Barge-In
Ctrl-B
Enables you to join an agent’s phone
conversation.
conversation.
Intercept
Ctrl-I
Enables you to intercept a phone call
while disconnecting the agent from
the phone call.
while disconnecting the agent from
the phone call.
Chat
Ctrl-J
Opens the Chat window.
Reports
Ctrl-Q
Opens the Reports window.
Start Record
Ctrl-R
Starts recording the selected phone
call.
call.
Stop Record
Ctrl-S
Stops recording the selected phone
call.
call.