Cisco Cisco Agent Desktop 8.5 Mode D'Emploi

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Agent Call Log

For more information on the agent statistics displayed, see 

When you select a call from the team view pane, the data view pane displays the 
following information for each call participant.

Supervisor Desktop displays <Unavailable> if any of this 

information is not available to the system.

The team performance pane allows you to send team performance messages 
(TPMs) to all agents on your team. These messages are displayed prominently in 
the Agent Desktop interface, and can be scrolling or stationary. 

TPMs can be displayed for a specified length of time, or stopped on demand.

For more information on TPMs, see 

Name

The call participant’s name.

Number

The call participant’s phone number.

Call Status

The status of the call participant.

Duration

The length of time the participant has been in the call.

Skill

The skill group to which the call is routed.