Cisco Cisco Agent Desktop 8.5 ユーザーガイド
Supervisor Desktop Window
10-July-07
19
■
Agent Call Log
For more information on the agent statistics displayed, see
Call Information
When you select a call from the team view pane, the data view pane displays the
following information for each call participant.
following information for each call participant.
NOTE:
Supervisor Desktop displays <Unavailable> if any of this
information is not available to the system.
Team Performance Message Pane
The team performance pane allows you to send team performance messages
(TPMs) to all agents on your team. These messages are displayed prominently in
the Agent Desktop interface, and can be scrolling or stationary.
(TPMs) to all agents on your team. These messages are displayed prominently in
the Agent Desktop interface, and can be scrolling or stationary.
TPMs can be displayed for a specified length of time, or stopped on demand.
For more information on TPMs, see
Table 5.
Call information statistics
Statistic
Description
Name
The call participant’s name.
Number
The call participant’s phone number.
Call Status
The status of the call participant.
Duration
The length of time the participant has been in the call.
Skill
The skill group to which the call is routed.