Cisco Cisco Content Security Management Appliance M1070 Mode D'Emploi
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AsyncOS 10.0 for Cisco Content Security Management Appliances User Guide
Chapter 8 Centralized Policy, Virus, and Outbreak Quarantines
Troubleshooting Centralized Policy Quarantines
Manage by Rule Summary Link
Click the Manage by Rule Summary link next to the Outbreak quarantine in the quarantine listing to view
the Manage by Rule Summary page. You can perform message actions (Release, Delete, Delay Exit) on
all of the messages in the quarantine based on which outbreak rule caused the message to be quarantined.
This is ideal for clearing out large numbers of messages from the Outbreak quarantine. For more
information, see information about the Manage by Rule Summary view in the Outbreak Filters chapter
in the online help or user guide for the Email Security appliance.
the Manage by Rule Summary page. You can perform message actions (Release, Delete, Delay Exit) on
all of the messages in the quarantine based on which outbreak rule caused the message to be quarantined.
This is ideal for clearing out large numbers of messages from the Outbreak quarantine. For more
information, see information about the Manage by Rule Summary view in the Outbreak Filters chapter
in the online help or user guide for the Email Security appliance.
Reporting False Positives or Suspicious Messages to Cisco Systems
When viewing message details for a message in the Outbreak quarantine, you can send the message to
Cisco to report false positives or suspicious messages.
Cisco to report false positives or suspicious messages.
Procedure
Step 1
Navigate to a message in the Outbreak quarantine.
Step 2
In the Message Details section, select the Send a Copy to Cisco Systems check box.
Step 3
Click Send.
Troubleshooting Centralized Policy Quarantines
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Administrative User Cannot Choose Quarantines in Filters and DLP Message
Actions
Actions
Problem
. Administrative users cannot see or choose quarantines in content and message filters or DLP
actions on the Email Security appliance.
Solution
. See
Messages Released from a Centralized Outbreak Quarantine Are Not
Rescanned
Rescanned
Problem
Messages released from the Outbreak Quarantine should be scanned again before delivery.
However, some contaminated messages have been delivered from the quarantine.
Solution
This can occur under the situation described in
.