Cisco Cisco Agent Desktop 9.0 Mode D'Emploi
Enterprise Data
February 24, 2005
2-7
Layouts
The Layout List displays the field layouts available for use on the agent desktop.
Each layout may contain up to 16 fields chosen from the fields in the Field List.
Each layout may contain up to 16 fields chosen from the fields in the Field List.
During a screen pop, the data layout used (other than the default) is determined
by an ICM script.
by an ICM script.
X To use a layout other than the default layout:
1. Create a new ECC scalar variable with ICM Configuration Manager. The
new variable stores the new layout as set in an ICM script.
2. Add a new custom field with an index of 252. (This index number is an
exception to the rule that fields with indexes between 231 and 255 are
predefined and not editable.) Although the index number 252 is already
associated with a field called “layout”, you can still add it.
predefined and not editable.) Although the index number 252 is already
associated with a field called “layout”, you can still add it.
3. Name the field with the name you gave the new ECC variable you created
in Step 1, without the “user” prefix. The new field must be a scalar variable,
not an array variable.
not an array variable.
4. Create a new layout (see the procedure below).
5. Write an ICM script that assigns the new layout name to the new ECC
variable. See your ICM documentation for information on creating scripts.
X To create a new layout:
1. In the Layout List area, click Add.
The Layout Editor dialog box appears. (See Figure u.)
Figure 2-4.
The Layout Editor dialog box.