Cisco Cisco Agent Desktop 10.5 Mode D'Emploi
Configuring Workflow Groups
January 16, 2013
209
3. Select a workflow group by clicking the name of the group. The page for the
selected workflow group appears (
).
4. If necessary, search for the contact lists you want to add to the selected
workflow group. For instructions, see
.
5. Add one or more contact lists by selecting the corresponding check boxes in
the Included column (
). To select all of the contact lists, click
Select All.
6. Repeat step
and step
if you want to find and add additional contact lists to
the selected workflow group.
7. When you are finished adding contact lists, click Save, then click Return to
Workflow Group list.
Figure 124. Specific workflow group page
Figure 125. Specific workflow group page — several contact lists selected