Cisco Cisco Agent Desktop 10.5 Mode D'Emploi
Cisco Desktop Administrator User Guide
12
January 16, 2013
Desktop Administrator Feature Levels
There are three feature levels of Cisco Desktop Administrator: Standard, Enhanced,
and Premium.
and Premium.
Administrator. Features that are not listed here are in all three feature levels.
Related CAD Documentation
The following documents contain additional information about CAD 7.6:
■
Cisco CAD Installation Guide
■
Cisco Agent Desktop User Guide
■
Cisco Agent Desktop—Browser Edition User Guide
■
Cisco Supervisor Desktop User Guide
■
Cisco IP Phone Agent User Guide
■
Mobile Agent Guide for Cisco Unified CC Enterprise
■
Cisco CAD Troubleshooting Guide
Table 1.
Desktop Administrator features
Feature
Standard Enhanced Premium
Cisco Unified Presence integration
●
●
●
Configuration of Agent Desktop integrated
browser
browser
●
Configuration of Agent Desktop, IP Phone Agent,
and CAD-BE interfaces
and CAD-BE interfaces
●
●
Configuration of CAD-BE integrated browser
●
●
Configuration of work flows
●
●
HTTP Get work flow action for CAD-BE
●
●
HTTP Post and Get work flow actions for
Agent Desktop
Agent Desktop
●
IPC Receive action event
●
Time of day event and data condition
●
Timer action
●
●