Cisco Cisco Agent Desktop 10.5 Mode D'Emploi
Voice Contact Work Flows
January 16, 2013
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c. Select if you want the filter to apply when ALL conditions are true, or if
ANY conditions are true.
4. Click OK to complete setting up the first level filter in the new voice contact
work flow.
Setting Up a New Work Flow
After a new voice contact classification is created, Desktop Administrator takes you to
the Voice Contact Work Flow window (
the Voice Contact Work Flow window (
). In this window you set up the second
level of filtering, consisting of events and rules, and the resulting actions for your new
voice contact work flow.
voice contact work flow.
When an event occurs, the rules associated with the event are evaluated in the order
they are listed in the Rules pane. When a rule is met, the actions associated with that
rule are executed in the order they are listed in the Actions pane. Subsequent rules
are not evaluated.
they are listed in the Rules pane. When a rule is met, the actions associated with that
rule are executed in the order they are listed in the Actions pane. Subsequent rules
are not evaluated.
Figure 62.
Voice Contact Work Flow window