Cisco Cisco Computer Telephony Integration Option 8.5 Guide Du Développeur

The CTI Server may send a CALL_DELIVERED_EVENT message to the CTI client in two cases:

A call arrives at the agent’s teleset.

An inbound ACD trunk is seized and the client has the All Events service enabled.

The LocalConnectionState field indicates which case applies. The CALL_DELIVERED_EVENT 
message is defined in 

. 

CTIClientTimestamp 
(optional)

The date and time that the 
preceding CTI Client signature 
was first associated with the call. 
There may be more than one 
CTIClientTimestamp field in the 
message (see NumCTIClients).  
This field always immediately 
follows the CTIClientSignature 
field to which it refers.

TIME

4

Maximum message size (including header)

4663

MessageHeader

Standard message header. 
MessageType = 9.

MHDR

8

MonitorID

The Monitor ID of the device or call 
monitor that caused this message to 
be sent to the client, or zero if there 
is no monitor associated with the 
event (All Events Service).

UINT

4

PeripheralID

The ICM PeripheralID of the ACD 
where the call activity occurred.

UINT

4

PeripheralType

The type of the peripheral 
(

USHORT

2

ConnectionDevice 
IDType

The type of device ID in the 
ConnectionDeviceID floating field 
(

).

USHORT

2

ConnectionCallID

The Call ID value assigned to this 
call by the peripheral or ICM 
software.

UINT

4

LineHandle

When LocalConnectionState is 
LCS_ALERTING, this field 
identifies the alerting teleset line, if 
known. Otherwise this field is set to 
0xffff.

USHORT

2