Cisco Cisco Computer Telephony Integration Option 8.5 Guide Du Développeur

An AGENT_PRE_CALL_EVENT message is generated when a call is routed to Enterprise Agent. The 
message contains the call context data that is assigned to the call after it arrives at the agent’s desktop. 
Unlike the translation route event message, which is only sent to All Event clients, the 
AGENT_PRE_CALL_ EVENT message is also sent to the targeted Client Events client, if any. 
Typically, the AGENT_PRE_CALL_EVENT message is received before the BEGIN_ CALL_EVENT 
announcing the arrival of the call at the agent’s device. Application developers should note that it is 
possible, but not typical, for the call to arrive at the agent and to receive a BEGIN_CALL_EVENT 
message and other call event messages for the call before the AGENT_PRE_CALL_EVENT message is 
received. 

SkillGroup 
Number

The number of an agent Skill Group 
queue that the call has been removed 
from, as known to the peripheral. 
May contain the special value 
NULL_SKILL_GROUP (

) 

when not applicable or not available. 
There may be more than one 
SkillGroupNumber field in the 
message (see NumSkillGroups). 
Some ACDs ignore this field and/or 
use the ACD default; see the list 
immediately following 

.

UINT

4

SkillGroupID

The ICM SkillGroupID of the agent 
SkillGroup queue that the call has 
been removed from. May contain the 
special value NULL_SKILL_ 
GROUP (

applicable or not available. There 
may be more than one SkillGroupID 
field in the message (see NumSkill 
Groups). This field always 
immediately follows the 
corresponding SkillGroup Number 
field.

UINT

4

SkillGroupPriority The priority of the skill group, or 0 

when skill group priority is not 
applicable or not available. There 
may be more than one SkillGroup 
Priority field in the message (see 
NumSkillGroups). This field always 
immediately follows the 
corresponding SkillGroupID field.

USHORT

2

Maximum message size (including header):

262