Cisco Cisco IPCC Web Option Références techniques

Peripheral (via PeripheralID)

PrimaryTalkTime

Total time, in seconds, that primary agents were 
connected to external calls, internal gate transfer 
calls, or internal gate calls.

int

NOT NULL

SecondaryTalkTime

Total time, in seconds, that secondary agents 
were connected to external calls, internal gate 
transfer calls, or internal gate calls.

int

NOT NULL

PrimaryODTalkTime

Total time, in seconds, that primary agents were 
connected to overflow/diversion-in calls.

int

NOT NULL

SecondaryODTalkTime

Total time, in seconds, that secondary agents 
were connected to overflow/diversion-in calls.

int

NOT NULL

PrimaryCallworkTime

Total time, in seconds, that primary agents spent 
in wrap-up for external, internal gate transfer, 
and internal gate transfer calls.

int

NOT NULL

SecondaryCallworkTime

Total time, in seconds, that secondary agents 
spent in wrap-up for external, internal gate 
transfer, and internal gate transfer calls.

int

NOT NULL

PrimaryODCallworkTime

Total time, in seconds, that primary agents spent 
in wrap-up for overflow/diversion-in calls.

int

NOT NULL

SecondaryODCallworkTime

Total time, in seconds, that secondary agents 
spent in wrap-up for overflow/diversion-in calls.

int

NOT NULL

OutCallTalkTime

Total time, in seconds, that agents were 
connected to an outbound trunk or tie-line with 
no inbound call in progress.

int

NOT NULL

RecoveryKey

A value used internally by the ICM software to 
track virtual time.

float

AK1, NOT 
NULL