Cisco Cisco IPCC Web Option Références techniques

Agent (via SkillTargetID)

Peripheral (via PeripheralID)

PriTalkTime

Total time, in seconds, the agent was connected as a 
primary assignment to external calls, internal gate 
transfer calls, overflow/diversion-in calls, or internal 
gate calls.

smallint

NOT NULL

SecTalkTime

Total time, in seconds, the agent was connected as a 
secondary assignment to external calls, internal gate 
transfer calls, overflow/diversion-in calls, or internal 
gate calls.

smallint

NOT NULL

PriCallworkTime

Total time, in seconds, the agent spent in wrap-up after 
primary assignment external, internal gate transfer, 
overflow/diversion-in, and internal gate calls.

smallint

NOT NULL

SecCallworkTime

Total time, in seconds, the agent spent in wrap-up after 
secondary assignment external, internal gate transfer, 
overflow/diversion-in, and internal gate calls.

smallint

NOT NULL

OutCallTime

Total time, in seconds, the agent spent connected to an 
outbound trunk or tie-line with no inbound call in 
progress.

smallint

NOT NULL

SignedInSeconds

Number of seconds elapsed since the agent signed in.

int

NOT NULL

AssistQueueCount

Number of times the agent used the Supervisor key to 
request assistance.

smallint

NOT NULL

ActivityIndicator

A yes/no indicator.

tinyint

NOT NULL

BreakTime

Total time, in seconds, the agent spent in the Break state. smallint

NOT NULL

PortID

The ACD port to which the agent is connected.

smallint

NOT NULL

AgentPhoneNumber

Four-digit extension number.

smallint

NOT NULL

AgentName

The agent’s name, as known to the ACD.

varchar(32)

NULL

 RecoveryKey

A value used internally by the ICM software to track 
virtual time.

float

AK1, NOT 
NULL