Cisco Cisco IPCC Web Option Références techniques
1-8
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 1 Introduction
Blended Agent
depicts the tables in this category and their connections.
Figure 1-4
Blended Agent
A campaign delivers outgoing calls to agents for a specific purpose or goal. The goal might be to a
particular message (for example, to invite current clients to take advantage of a new service) or make a
particular query (for example, to inquire about an account).
particular message (for example, to invite current clients to take advantage of a new service) or make a
particular query (for example, to inquire about an account).
The Campaign table contains a description of all the configured campaigns that a Blended Agent
implementation may use. (There is a single row for every configured campaign.)
implementation may use. (There is a single row for every configured campaign.)
Campaign Query Rule table is a cross-reference table between the Campaign table and the Query Rule
Table. The Campaign Skill Group table is a cross-reference table between Campaign table and the Skill
Groups table.
Table. The Campaign Skill Group table is a cross-reference table between Campaign table and the Skill
Groups table.
Note
Campaign Target table is not currently used.
A query rule is a SQL filter function that selects contact records and associates those records with a
campaign. Contact records are selected from import lists you provide to the Blended Agent software.
campaign. Contact records are selected from import lists you provide to the Blended Agent software.
Query Rule Clause table contains the SQL rules associated with each query rule. There is a single row
for each configured query rule.
for each configured query rule.