Avaya 4600 Manuel D’Utilisation

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Troubleshooting Guidelines
142 4600 Series IP Telephone LAN Administrator Guide
 
Error Messages
The 4600 Series IP Telephones issue messages in English only. The IP telephones also display 
messages from the switch, which outside the United States might issue messages in the local 
language.
Note:
Note:
Because the 4601 IP Telephone does not have a display, it is limited in its ability 
to provide visual feedback and error messages. Nonetheless, some feedback is 
available and presented as applicable. For more information, see 
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP 
Telephones 
Error Message
Cause/Resolution
During Installation 
Bad Router
 
CAUSE: The telephone cannot find a router based on the 
information in the DHCP file for GIPADD.
RESOLUTION: Change administration on DHCP, as 
indicated in 
 in 
Checksum error
 
CAUSE: Downloaded application file was not downloaded 
or saved correctly.
RESOLUTION: The telephone automatically resets and 
attempts to re-initialize.
DHCP: CONFLICT
* to program
 
CAUSE: At least one of the IP address offered by the 
DHCP server conflicts with another address. 
RESOLUTION: Review DHCP server administration to 
identify duplicate IP address(es).
Discover
 aaa.bbb.ccc.ddd 
CAUSE: The 46xx telephone is attempting to discover 
(and register with) the Gatekeeper at IP address 
aaa.bbb.ccc.ddd
RESOLUTION: If this message appears for more than a 
few seconds, especially if the IP address keeps changing, 
the telephone is unable to contact the Gatekeeper. Verify 
network connectivity between the telephone and the 
Gatekeeper, or revise the Gatekeeper addresses in the 
DHCP/script files to point to different Gatekeepers. See 
, and 
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