Exegin Technologies Limited 58Q3 Manuel D’Utilisation
16
Q58 OEM Manual
© 2014 Exegin Technologies Limited
4. Getting Help
Repair Procedure
Repair Procedure
Repair Procedure
Warranty description
Exegin Systems Ltd. warrants this product to be free from defects in workmanship and
material for one (1) year from the time of the original purchase date.
material for one (1) year from the time of the original purchase date.
During this period, Exegin will repair or replace a defective product with a new or rebuilt
product at no extra charge except as stipulated below.
product at no extra charge except as stipulated below.
At no time shall Exegin’s liability exceed the replacement cost of the subject item.
All expressed and implied warranties for this product including all warranties of
Merchantability, Suitability, and Fitness for a particular application are limited to one (1)
year from the time of the original purchase date. In no event shall Exegin be liable for
Loss of Use, Loss of Profits or Revenues, or other Indirect, Incidental, or Consequential
Damages. This warranty does not imply the right to loaner or replacement units during
the time required to perform repairs.
Merchantability, Suitability, and Fitness for a particular application are limited to one (1)
year from the time of the original purchase date. In no event shall Exegin be liable for
Loss of Use, Loss of Profits or Revenues, or other Indirect, Incidental, or Consequential
Damages. This warranty does not imply the right to loaner or replacement units during
the time required to perform repairs.
This warranty does not cover any losses or damage caused by:
•
shipping,
•
improper installation, use, or maintenance,
•
unauthorized repair, modification, alteration, or replacement of components,
•
excessive environmental conditions including electrical power surges, temperature,
humidity, or any other irregularities,
humidity, or any other irregularities,
•
negligence or abuse.
Returning for repair
To obtain service under this warranty, you must first contact Exegin’s Technical Support
department to rule out configuration errors. A Support Technician will ensure the
problem is related to the hardware. If so, a Return Merchandise Authorization (RMA)
number will be given to you by the technician. The defective product should then be
returned to Exegin for repair.
department to rule out configuration errors. A Support Technician will ensure the
problem is related to the hardware. If so, a Return Merchandise Authorization (RMA)
number will be given to you by the technician. The defective product should then be
returned to Exegin for repair.
Please use the following guidelines when shipping goods back for warranty claim:
•
Package the product securely, in original packaging if possible, to prevent damage
during shipping.
during shipping.
•
Indicate the RMA number clearly on the address label of the shipping carton.
•
Include a copy of the invoice/receipt.
•
You may use any courier company. However, we recommend using Federal Express
due to its lower charges for customs.
due to its lower charges for customs.