Wacom DTK-1300 Manuel D’Utilisation
Contents
Index
Contents
65
Index
65
TECHNICAL SUPPORT OPTIONS
If you have a problem with your Cintiq interactive pen display, first check the appropriate
section in this manual to make sure the pen display is installed correctly. Then review the
procedures.
If you cannot find the answer in this manual, you may find updated information about your problem in the
Notes linked to the driver download screen (located on the Installation CD). You can also check the product
FAQs (
Notes linked to the driver download screen (located on the Installation CD). You can also check the product
FAQs (
).
If you have an Internet connection, you can download the latest software drivers from the Wacom website
for your region. See
for your region. See
obtaining software updates
.
Check the Customer Care options on the Wacom website for your region. You may find answers to your
questions without having to make a phone call.
questions without having to make a phone call.
If you cannot solve the problem and you think your Wacom product is not working properly, contact the
Wacom support staff for the area where your product was purchased. You can find contact information by
checking the Wacom website for your region.
Wacom support staff for the area where your product was purchased. You can find contact information by
checking the Wacom website for your region.
When you call, you should be at your computer with the following information available:
•
This manual.
•
Pen display serial number. (See the label on the back of the pen display.)
•
Driver version number. (See the Installation CD or click on the Wacom Tablet control panel A
BOUT
button.)
•
The make and model of your computer, and operating system version number.
•
The make, model, and connection type of your video card.
•
A list of peripheral devices attached to your computer.
•
The software application and version you were using when the problem occurred.
•
The exact wording of any error message that appeared on your screen.
•
What happened and what you were doing when the problem occurred.
•
How you tried to solve the problem.
Ink does not work correctly
with the pen display.
with the pen display.
There may be a problem with the Ink preferences. Remove the
damaged preference files as follows. They will be re-created when you
enable handwriting recognition.
damaged preference files as follows. They will be re-created when you
enable handwriting recognition.
1. Open S
YSTEM
P
REFERENCES
, choose S
HOW
A
LL
and select I
NK
.
Then turn off handwriting recognition.
2. From the G
O
menu, choose your H
OME
. Open the L
IBRARY
and
P
REFERENCES
folders. Remove the following preferences:
•
COM
.
APPLE
.
INK
.
FRAMEWORK
.
PLIST
•
COM
.
APPLE
.
INK
.
INKPAD
.
PLIST
•
COM
.
APPLE
.
INK
.
INKPAD
.
SKETCH
3. Go back to S
YSTEM
P
REFERENCES
and I
NK
, and then enable
handwriting recognition.
4. Test the Ink function using your Wacom pen display and pen.
If this procedure does not resolve your problem with Ink, contact Apple
Support for further assistance. Wacom is not the software
manufacturer for Ink and we are limited in our abilities to support a third
party software application.
Support for further assistance. Wacom is not the software
manufacturer for Ink and we are limited in our abilities to support a third
party software application.