ZyXEL Communications Corporation AMG1302 Manuel D’Utilisation

Chapter 24 Troubleshooting

AMG1302-T10A User’s Guide

I forgot the IP address for the Device.

The default IP address is 192.168.1.1.

If you changed the IP address and have forgotten it, you might get the IP address of the Device by 

looking up the IP address of the default gateway for your computer. To do this in most Windows 

computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default 
Gateway

 might be the IP address of the Device (it depends on the network), so enter this IP 

address in your Internet browser.

If this does not work, you have to reset the device to its factory defaults. See 

.

I forgot the password.

The default admin password is 1234.

If this does not work, you have to reset the device to its factory defaults. See 

.

I cannot see or access the Login screen in the web configurator.

Make sure you are using the correct IP address.

• The default IP address is 

192.168.1.1

.

• If you changed the IP address (

), use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for 

I 

forgot the IP address for the Device.

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 

Start Guide.

Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java 

enabled. See 

.

Reset the device to its factory defaults, and try to access the Device with the default IP address. 

See 

.

If the problem continues, contact the network administrator or vendor, or try one of the advanced 

suggestions.