ZyXEL Communications Corporation EMG2926Q10A Manuel D’Utilisation

Chapter 27 Troubleshooting

EMG2926-Q10A User’s Guide

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 
Start Guide. 

Make sure your Internet browser does not block pop-up windows and has JavaScript and Java 
enabled. See 

Make sure your computer is in the same subnet as the EMG2926-Q10A. (If you know that there are 
routers between your computer and the EMG2926-Q10A, skip this step.)

• If there is a DHCP server on your network, make sure your computer is using a dynamic IP 

address. See 

. 

• If there is no DHCP server on your network, make sure your computer’s IP address is in the 

same subnet as the EMG2926-Q10A. See 

Reset the device to its factory defaults, and try to access the EMG2926-Q10A with the default IP 
address. See 

.

If the problem continues, contact the network administrator or vendor, or try one of the advanced 
suggestions.

• Try to access the EMG2926-Q10A using another service, such as Telnet. If you can access the 

EMG2926-Q10A, check the remote management settings and firewall rules to find out why the 
EMG2926-Q10A does not respond to HTTP.

• If your computer is connected to the WAN port or is connected wirelessly, use a computer that is 

connected to a LAN/ETHERNET port.

I can see the Login screen, but I cannot log in to the EMG2926-Q10A.

Make sure you have entered the password correctly. The default password is 1234. This field is 
case-sensitive, so make sure [Caps Lock] is not on. 

This can happen when you fail to log out properly from your last session. Try logging in again after 
5 minutes.

Disconnect and re-connect the power adaptor or cord to the EMG2926-Q10A. 

If this does not work, you have to reset the device to its factory defaults. See 

.

I cannot access the Internet.