ZyXEL Communications Corporation EMG2926Q10A Manuel D’Utilisation

Chapter 27 Troubleshooting

EMG2926-Q10A User’s Guide

• Check the settings for QoS. If it is disabled, you might consider activating it.

If you reset the EMG2926-Q10A, you lose all of the changes you have made. The EMG2926-Q10A 
re-loads its default settings, and the password resets to 1234. You have to make all of your 
changes again.

You will lose all of your changes when you push the RESET button.

To reset the EMG2926-Q10A:

Make sure the power LED is on.

Press the RESET button for one to four seconds to restart/reboot the EMG2926-Q10A.

Press the RESET button for longer than five seconds to set the EMG2926-Q10A back to its factory-
default configurations.

If the EMG2926-Q10A restarts automatically, wait for the EMG2926-Q10A to finish restarting, and 
log in to the Web Configurator. The password is “1234”.

If the EMG2926-Q10A does not restart automatically, disconnect and reconnect the EMG2926-
Q10A’s power. Then, follow the directions above again.

I cannot access the EMG2926-Q10A or ping any computer from the WLAN.

Make sure the wireless LAN is enabled on the EMG2926-Q10A.

Make sure the wireless adapter on your computer is working properly.

Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports 
the same wireless standard as the EMG2926-Q10A.

Make sure your computer (with a wireless adapter installed) is within the transmission range of the 
EMG2926-Q10A.

Check that both the EMG2926-Q10A and the wireless adapter on your computer are using the same 
wireless and wireless security settings.