ZyXEL Communications Corporation EMG6765-Q10A Manuel D’Utilisation

Chapter 26 Troubleshooting

EMG6765-Q10A User’s Guide

If you reset the EMG6765-Q10A, you lose all of the changes you have made. The EMG6765-Q10A re-
loads its default settings, and the password resets to the back-label default key. You have to make all of 
your changes again.

You will lose all of your changes when you push the RESET button.

To reset the EMG6765-Q10A:

Make sure the power LED is on.

Press the RESET button for one to four seconds to restart/reboot the EMG6765-Q10A.

Press the RESET button for more than five seconds to set the EMG6765-Q10A back to its factory-default 
configurations.

If the EMG6765-Q10A restarts automatically, wait for the EMG6765-Q10A to finish restarting, and log in to 
the Web Configurator. The password is in the back label of your EMG6765-Q10A.

If the EMG6765-Q10A does not restart automatically, disconnect and reconnect the EMG6765-Q10A’s 
power. Then, follow the directions above again.

I cannot access the EMG6765-Q10A or ping any computer from the WLAN.

Make sure the wireless LAN is enabled on the EMG6765-Q10A.

Make sure the wireless adapter on your computer is working properly.

Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports the 
same wireless standard as the EMG6765-Q10A.

Make sure your computer (with a wireless adapter installed) is within the transmission range of the 
EMG6765-Q10A.

Check that both the EMG6765-Q10A and the wireless adapter on your computer are using the same 
wireless and wireless security settings.

Make sure traffic between the WLAN and the LAN is not blocked by the firewall on the EMG6765-Q10A. 

Make sure you allow the EMG6765-Q10A to be remotely accessed through the WLAN interface. Check 
your remote management settings.