ZyXEL Communications Corporation EMG6765-Q10A Manuel D’Utilisation

Chapter 26 Troubleshooting

EMG6765-Q10A User’s Guide

I cannot access or see a USB device that is connected to the EMG6765-Q10A.

Disconnect the problematic USB device, then reconnect it to the EMG6765-Q10A.

Ensure that the USB device has power.

Check your cable connections.

Restart the EMG6765-Q10A by disconnecting the power and then reconnecting it.

If the USB device requires a special driver, install the driver from the installation disc that came with the 
device. After driver installation, reconnect the USB device to the EMG6765-Q10A and try to connect to it 
again with your computer.

If the problem persists, contact your vendor.

What kind of USB devices do the EMG6765-Q10A support?

It is strongly recommended to use version 2.0 or lower USB storage devices (such as memory sticks, USB 
hard drives) and/or USB devices. Other USB products are not guaranteed to function properly with the 
EMG6765-Q10A.

The EMG6765-Q10A cannot set up a MoCA network with other MoCA devices.

Make sure all the MoCA devices are turned on and connected using the same coaxial wiring.

Make sure all the MoCA devices are operating at the same channel frequency.

If you enable MoCA network security on the EMG6765-Q10A, make sure other MoCA devices also use 
the same password.