VTech Telecommunications Ltd 80-9090-00 Manuel D’Utilisation

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Appendix

Troubleshooting

Make sure you subscribe to caller ID with call waiting features from your 
telephone service provider. Caller ID features works only if both you and the 
caller are in areas offering caller ID service, and if both telephone service 
providers use compatible equipment.

If a caller leaves a very long message, part of it may be lost when the system 
disconnects the call after the maximum recording time you have set.

If the caller pauses for longer than seven seconds, the system stops 
recording and disconnects the call.

If the system’s memory becomes full during a message, the system stops 
recording and disconnects the call.

If the caller’s voice is very soft, the system may stop recording and 
disconnect the call.

Press VOLUME/

 to increase the telephone base speaker volume.

Press 

/VOLUME to adjust the message playback volume on  

a handset.

•  Make sure the answering system is on. L1) Ans sys off or L2) Ans sys off  

should not appear on the handset screen and the 

 

or 

 light on the telephone base should be on.

•  If toll saver is activated, the number of rings changes to two when you have 

new messages stored (pages 107).

•  If the memory is full or the system is off, the system will answer after  

ten rings.

In some cases, the answering system is affected by the ringing system used 
by your telephone service provider.

If you subscribe to voicemail service, change the number of rings so  
that your answering system answers before your voicemail answers  
(pages 107). To determine how many rings activate your voicemail, contact 
your telephone service provider.

If there is a fax machine connected to the same telephone line, try 
disconnecting the fax machine. If that solves the problem, consult your  
fax machine documentation for information on compatibility with answering 
systems.

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