VTech Telecommunications Ltd 80-9090-00 Manuel D’Utilisation

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Appendix

Troubleshooting

•  Make sure to enter your remote access code correctly (page 122).

•  Make sure you are calling from a touch-tone phone. When you dial a 

number, you should hear tones. If you hear clicks, the phone is not a touch-
tone telephone and cannot activate the answering system.

•  The answering system may not detect the remote access code while your 

announcement is playing. Try waiting until the announcement is over before 
entering the code.

•  There may be interference on the phone line you are using. Press dialing 

keys firmly.

•  Make sure the answering system is on. Ans sys off should not show on the 

handset and the 

 or 

 light on the telephone base should  

be on.

•  Make sure the memory of the answering system is not full.

If you subscribe to voicemail service, change the number of rings so  
that your answering system answers before your voicemail answers  
(pages 107). To determine how many rings activate your voicemail, contact 
your telephone service provider.

If there is a fax machine connected to the same telephone line, try 
disconnecting the fax machine. If that solves the problem, consult your  
fax machine documentation for information on compatibility with answering 
systems.

System announces, “Time and day not set.”
•  You need to reset the system clock (page 36).

•  When you record your announcement, make sure you speak in a normal 

tone of voice, about nine inches from the handset or the telephone base.

•  Make sure there is no background noise (TV, music, etc.) while recording.

•  Your telephone has both a built-in answering system and voicemail 

indication. If New voicemail and 

 appear on the screens, and then your 

telephone has received a signal from your telephone service provider that 
you have a voicemail message waiting for you to retrieve from them. Contact 
your telephone service provider for more information on how to access your 
voicemail.

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