VTech Telecommunications Ltd 80-9098-00 Manuel D’Utilisation

Answering Calls

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Intercom Call Forward–No Answer is a setting unique to each Deskset. The system 
administrator also sets this setting. This setting determines the delay of, and the 
destination for, unanswered calls coming through your Intercom line. These calls can 
include Intercom calls or outside calls forwarded to you by the Phone Line Call 
Forward–No Answer setting. The default destination is your voicemail. It can also be set 
for another extension, an outside phone number, or OFF.

The Syn248 system features an Auto Attendant that can answer calls during periods 
when your office is closed or when calls go otherwise unanswered. The Auto Attendant 
has an interactive voice menu that can guide callers to the desired extension or 
extension’s voicemail.

The user at the Operator extension can set the Auto Attendant to one of three menus: a 
default menu, a Day menu and a Night menu. The default menu instructs callers to “Enter 
the extension number or enter 0 for the operator.” You can customize both the Day and 
Night menus with your own greeting message and instructions to callers.

Until callers get through to a live person, they can press 0 at any time to redirect their 
call to the system operator, if the system administrator has enabled this feature.

When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the 
greeting and press 0 to reach the operator.

The Auto Attendant may be set up so that callers can access the Auto Attendant 
directory. This allows callers to use any touch-tone phone's dial pad to spell your name, 
followed by pressing the pound (#) sign, to reach your extension.