TransCore 0596465PT15 Manuel D’Utilisation
Troubleshooting and Maintenance
9-3
Chapter 9
Troubleshooting and Maintenance
This chapter contains information for troubleshooting an Encompass
®
4H Reader and performing minimal maintenance checks. It also includes
information for returning products for repair, obtaining support, and
contact information for providing feedback and suggestions to
TransCore.
information for returning products for repair, obtaining support, and
contact information for providing feedback and suggestions to
TransCore.
Error Messages
The Encompass 4H Reader transmits an error message if a command received from
the host is not a recognized command or if information supplied with the command is
not correct. The reader sends this message to diagnostic commands if the reader fails
the specified test.
the host is not a recognized command or if information supplied with the command is
not correct. The reader sends this message to diagnostic commands if the reader fails
the specified test.
contains a list of error messages.
Table 9-1 Error Messages
Error
Message
Description
Corrective Action
Error07
The RF phase locked loop (PLL) has lost
lock and is unable to operate at its
intended frequency. RF output is disabled
while the Encompass 4H Reader attempts
to reset the PLL.
lock and is unable to operate at its
intended frequency. RF output is disabled
while the Encompass 4H Reader attempts
to reset the PLL.
Reset the reader if error persists.
Error08
The RF PLL has successfully regained
lock and has been reset to its proper
operating frequency. The RF section is
returned to its state prior to losing lock
(enabled/disabled). Error08 will only be
issued after Error07 has been issued.
lock and has been reset to its proper
operating frequency. The RF section is
returned to its state prior to losing lock
(enabled/disabled). Error08 will only be
issued after Error07 has been issued.
No action necessary; the previous error
has been corrected.
has been corrected.
Error11
The operator is attempting to use an
Intellitag-based tag in Wiegand mode while
the Encompass 4H Reader is in ID-only
mode, thus Wiegand compatibility issues.
Intellitag-based tag in Wiegand mode while
the Encompass 4H Reader is in ID-only
mode, thus Wiegand compatibility issues.
Enable eATA mode using command #489
if Wiegand operation is needed and the
tags are programmed with Wiegand data.
if Wiegand operation is needed and the
tags are programmed with Wiegand data.
ErrorRF1
Warning message that the RF board did
not return an update acknowledge signal
not return an update acknowledge signal
If the reader indicates a single
ErrorRF1
event and recovers from the error, no
corrective action is required. You may want
to track this error message if it should
occur again. If the reader indicates
repeated
corrective action is required. You may want
to track this error message if it should
occur again. If the reader indicates
repeated
ErrorRF1
warning messages
then return the reader to the factory.