Tatung Company ROS2000A Manuel D’Utilisation

I am trying to activate 

the Home Center, but 

the WAN page appears. 

What do I need to do?

The WAN page appears when the Home Center cannot 

automatically connect to the Internet. This can happen for any of 

the following reasons:
• Your broadband modem is not connected to the Internet or 

the Home Center is not connected to your modem. Check 

the connection status on your modem. Check the connection 

between the Home Center and the modem and verify that the 

Ethernet cable is plugged in securely.
• You need to configure PPPoE or a static IP address.
• You have another router in your network. Remove the router and 

try the activation procedure again.
• You need to enable MAC cloning.
• Your IP address is automatically assigned through DHCP, but 

DHCP is not working correctly.

The WAN page appears, 

and I need to configure a 

static IP. What do I need 

to do?

1 On the WAN page, select Static IP from the Internet Connection 

Type drop-down list box.
2 Enter the information provided by your ISP, and click Save.
3 Verify the IP address information. If the IP Address is blank, 

click Refresh.

The WAN page appears, 

and I need to configure 

PPPoE. What do I need 

to do?

The WAN page appears when the Home Center cannot 

automatically connect to your service. 
1 On the WAN page, select PPPoE from the Internet Connection 

Type drop-down list box. 
2 Enter the user name and password provided by your ISP, and 

click Save. 
3 Check the IP Address field. If an IP Address appears, wait for 

the Web browser page to update. If the IP Address is blank, click 

Reset.

The TV Extender LED 

changes to solid red 

and/or error information 

is displayed on the TV 

screen. What do I need to 

do?

There are several scenarios that you can check for or remedy:

•  The WPS process may have timed out before both 

to Connect (WPS) buttons were pressed. Once you press 

the WPS button on the TV Extender, you have two minutes 

to press the WPS button on the Home Center.

•  The wireless signal between the TV Extender and Home 

Center may be too weak for wireless communications. Try 

moving the TV Extender and Home Center to allow more 

reliable communications, or use a wired technology such 

as Ethernet or HomePlug adapters. 

•  To try wireless setup again, or to connect through Ethernet 

or HomePlug adapters, restart the TV Extender by 

pressing the ON/OFF button on the back.

The LED on the front of the 

Home Center is off. What do I 

need to check? 

On the Home Center, verify that all of the cables are plugged 

in securely. Make sure that the power adapter is plugged into a 

working electrical outlet. When the Home Center is plugged in, 

the LED quickly flashes several colors and then changes to solid 

red. This indicates that the Home Center is starting up.

I entered the activation code 

or PIN, but the message 

INVALID ACTIVATION CODE 

or ACTIVATION CODE or PIN 

ERROR appears. What do I do? 

Verify the information you received from your service provider 

and enter the activation code again. If you know you are using 

the correct activation code, then login to the web portal to verify 

your account status.

The WAN page indicates that 

I need to remove my current 

router or to set my current router 

to bridge mode. What do I need 

to do? 

If you have a modem-router combination, you must turn on bridge 

mode before installing the Home Center. This makes the modem-

router function as a modem only, so that the Home Center can 

perform all router functions. For information about turning on 

bridge mode, review the documentation provided with your router.

All of my devices display as 

unusable in the Device list 

(Settings > Network and Devices 

> Devices). What do I do?

If a device is not working then delete the device from the list 

and power it down (unplug and plug it back in). Then perform 

any necessary configuration steps. Or delete all of the devices 

from the Device list and then power down the Home Center and 

power it back up (unplug and plug it back in). A device that has 

been disconnected may still display in the Device list, but there is 

nothing that you need to do. 

I can see a device in the 

Settings > Network and Devices 

> Devices list but it has a “No” 

under “Usable” and it isn’t 

working. What do I do?

Delete the device from the list and power it down (unplug and 

plug it back in). Then perform any necessary configuration steps.

My Wi-Fi enabled device cannot 

connect to the network.

Check the following:

•  A 2.4 GHz device such as a phone or microwave may be 

interfering with your Internet enabled device. 

•  Wi-Fi settings may not be supported 

•  Environmental interference

Slow Internet connection

Your new service requires Internet bandwidth for many of its 

features. If there is heavy service usage, from movie downloads, 

etc. and if you have a low broadband speed connection (<1MB), 

your Internet may be slowed. You can wait until bandwidth is 

available or request faster Internet service from your ISP.

NOTE: For more information on troubleshooting your Internet connection, see your Internet 

service provider documentation.