Polycom Water System DOC2091A Manuel D’Utilisation

Appendix

Global Management System User’s Guide

The endpoint probably has the Global Directory Server IP address configured correctly for 

the Global Address book settings. However, the endpoint was not added either through 

the “Search” or “Add System” Function. Global Management System can only manage 

systems when systems are added to the database via the above functions via the System 
Management page.

The video endpoints aren’t showing up in the Global Directory and the video endpoint 
itself doesn’t see other video endpoints.
Many possible reasons can cause the video endpoints to not show in the Global Directory.
Verify the followings:

1.  Verify that Global Directory Server IP address is correctly set and that “Register System 

when Power On” checkbox is enabled for each video endpoint that is registered with 
Global Management System.

2.  Verify that Global Management System is managing the video endpoint by checking the 

Global Management System Server URL on the Management tab.

3.  Verify that Polycom GAB Service and Polycom GAB Directory Service NT services on the 

Global Management System have Started and Automatic.

4.  If there is firewall between video endpoint and the Global Management System server, 

3601 should be open for bi-directional communication.

5.  If Global Directory password is set on Global Management System, the video endpoint 

must have this same password set on it.

6.  V-Series endpoints may take up to 10 minutes to register with the Global Directory.

 The address book files exported from the Address Book Maintenance Utility can not be 
imported into Global Management System’s Global Directory. Nor can the files exported 
from the Global Directory be imported into the Address Book Maintenance Utility.