Axis International Marketing 2130R PTZ Manuel D’Utilisation

This appendix provides useful information to help you to resolve any difficulty you might 

have with your AXIS 2130/2130R. Symptoms, possible causes and remedial actions are 

provided in a quick reference table.

One of your first actions when attempting to solve a problem should be to check the 

firmware version currently installed. An updated version may contain a correction that 

fixes your particular problem. For more information, please see Updating the Firmware, on 

If you cannot solve your problem after reading the information in this appendix or after 

referring to the AXIS 2130/2130R FAQ, you can pass the problem to the AXIS support 

desk. To help us help you resolve your problems expediently, please be sure to provide the 

following information:

• a brief description of the problem
• the Server Report
• the log file
• if relevant, an example of a poor image.

The server report contains important information about the server and its software, as well 

as a list of the current parameters.

The AXIS 2130/2130R log file records events within the unit and can prove a useful 

diagnostic tool when attempting to resolve any problems that might occur.

To display the latest log entries since the last Restart of the system:

1. In the admin tools, click the button for General Settings.
2. Click the View Log File button. All server commands executed since the last Restart of 

the system are displayed in a separate window.