Avaya 2 Manuel D’Utilisation
IBM
IBM strives to lead in the invention, development
and manufacture of the industry’s most advanced
information technologies, including computer systems,
software, storage systems and microelectronics. IBM
adds value by integrating advanced technologies
into solutions for customers, including services and
consulting businesses worldwide.
For more information, visit www.ibm.com or contact
Gail Wragg
908-953-7824
gwragg@us.ibm.com
The Avaya and IBM Alliance
This alliance combines the e-business technology,
software, hardware, business consulting and systems
integration expertise of IBM with Avaya’s expertise in
embedding intelligent communications into business
applications and processes.
Together, IBM and Avaya are packaging and
delivering broad converged communication solutions
to integrate back-office processes and customer
intelligence with contact centers, branch offices,
customer Internet channels and mobile workers,
transforming disparate customer channels into
a single integrated and flexible enterprise. The
IBM and Avaya alliance packages contact center
solutions, IP telephony, audio/web conferencing and
unified communications solutions from Avaya with
the web portal/self service platform (WebSphere),
collaboration suite (Lotus), servers and consulting
and integration services from IBM. Combined with
IBM’s broad IT solutions and vertical application
experience, Avaya and IBM are able to deliver more
comprehensive solutions than either could alone.
The result is better customer relationships, increased
opportunities for revenue generation, greater
employee productivity and increased responsiveness.
Avaya and IBM Integrated IP Telephony
Compliant with
Avaya IP Telephony Solutions.
IBM Global Technology Services (GTS) has
established an IP Telephony migration practice based
on implementing Avaya IP telephony solutions. This
practice targets large enterprise customers and
mid-size enterprise customers. IBM and Avaya IP
telephony solutions offer a complete communications
architecture that provides software, infrastructure
and services to help enterprises stay nimble, reduce
costs, lower risk and grow revenue. With a single
point of accountability for convergence, these
solutions help distributed and mobile enterprises worldwide capitalize on
their skills and core competencies. These solutions provide the means
for improving processes through business communications applications,
including message networking, business process integration and unified
communications. Enterprises can continue to maximize existing assets,
Solution Category
911
▶
Business Consulting
▶
Call/Contact Center
▶
Call Control/Routing
▶
Enterprise Application Integration
▶
Field Services
▶
Hosted Solutions
▶
Infrastructure
▶
Infrastructure Management
▶
IP Telephony
▶
Managed Services
▶
Messaging
▶
Mobility
▶
Multi-media Contact Center
▶
Multi-Vendor Integration
▶
Proactive Contact
▶
Project Management
▶
Screen Pop
▶
Speech Recognition
▶
Unified Communications
▶
Unified Messaging
▶
Voice Mail/Unified Messaging
▶
Voice Recognition
▶
Primary Industries Served
Banking
▶
Education
▶
Education – Higher
▶
Education – K-12
▶
Finance
▶
Government
▶
Government – State & Local
▶
Healthcare
▶
Hospitality
▶
Insurance
▶
Retail
▶
Telecommunications
▶
Member Presence
APAC
▶
CALA
▶
EMEA
▶
NA
▶
Avaya Contact
Tim Egan
Telephone 720-444-2999
tegan@avaya.com