Avaya 2 Manuel D’Utilisation
CallCopy
CallCopy provides contact centers with a feature-rich contact recording platform. Its integrated
modular design can be used to satisfy all recording needs; from digital screen captures, to specialized
recording schedules based on the unique business rules, to complete call logging and long term
archiving.
CallCopy is adaptable to a wide range of
technologies. Its open architecture and Application
Programming Interface (API) will enable clients
to customize CallCopy to best suit its operating
environment.
CallCopy is stable and scalable. Whether a 20
seat contact center or a 2,000 seat contact
center, CallCopy has a solution to fit the needs of
businesses. CallCopy is currently recording telephone
and desktop activity for dozens of companies ranging
from the FORTUNE 100 to rapidly growing start-ups.
For more information, visit www.callcopy.com
or contact
Rick Daley
614-340-4999
rdaley@callcopy.com
Offers
CallCopy Audio and Desktop Screen Recording
Compliant with
Avaya CallMaster
®
VI Telephones,
Avaya Communication Manager, Avaya Contact
Center Express, Avaya Interactive Response,
Avaya IP Office, Avaya Softphone, Avaya IP
Telephones, Avaya Gateways, Avaya Merlin
Magix
®
Integrated System, and Avaya SIP
Enablement Services.
The CallCopy software helps businesses measure
and maintain quality levels for their contact center
staff by recording telephone calls, complete
with desktop screen capture and a full suite of
evaluation forms and reports. CallCopy is also used
in general business for sales verifications, dispute
resolution, and coaching/training. The application
now is compliance-tested by Avaya for compatibility
with: call recording utilizing TSAPI / single-step
conferencing and record on-demand using service
observation.
Solution Category
911
▶
Call/Contact Center
▶
Custom Voice Prompt Service
▶
Help Desk
▶
Hosted Solutions
▶
Multi-media Contact Center
▶
Quality Monitoring/Management
▶
Recording Voice/Digital
▶
Screen Capture
▶
Speech Recognition
▶
Test & Monitoring
▶
Voice Recognition
▶
Workforce Management
▶
Primary Industries Served
Banking
▶
Finance
▶
Government
▶
Healthcare
▶
Hospitality
▶
Insurance
▶
Retail
▶
Telecommunications
▶
Transportation
▶
Utilities
▶
Member Presence
APAC
▶
CALA
▶
NA
▶
Avaya Contact
Jennifer Guzman
425-201-9440
jennig@avay.com