Avaya Bogen APS Custom Guide D’Installation Rapide
P R O B L E M
POSSIBLE CAUSE(S)
S O L U T I O N
APS Custom Wide Are a
pages not re c e i v e d .
pages not re c e i v e d .
APS Custom PCI Outside Line
Access String pro g r a m m e d
i n c o rre c t l y.
APS Custom Outbound Port ,
P o rt 3, connected incorre c t l y.
APS Custom Outbound Port
telephone line not allowed to
access outside lines.
APS Custom PCI User
database configured
i n c o rrectly for Wide Are a
O p e r a t i o n .
APS Custom PCI User
database Wide Area Script
f o rmatted incorre c t l y.
• Check the APS Custom PCI
Outside Line Access string. Verify
access string c o rresponds to the
commands necessary for an
analog extension to access an
outside line.
access string c o rresponds to the
commands necessary for an
analog extension to access an
outside line.
• Check the connection of the
Outbound Port, Port 3, to
the PBX. Verify the Outbound
p o rt is connected to a standard
analog extension.
the PBX. Verify the Outbound
p o rt is connected to a standard
analog extension.
• Connect a standard analog
telephone to the line attached
to the Outbound Port. Verify
the telephone line can access
an outside line using the
designated access string.
to the Outbound Port. Verify
the telephone line can access
an outside line using the
designated access string.
• Check the user database in
the APS Custom PCI. Verify
the user’s wide area service
access number is correct and
Wide Area paging is set as an
available paging option.
Verify that the Wide Area
Script is properly f o rmatted.
the user’s wide area service
access number is correct and
Wide Area paging is set as an
available paging option.
Verify that the Wide Area
Script is properly f o rmatted.
6 • 6
Nothing happens when a
contact is closed.
contact is closed.
Contact closure is not enabled
in the APS Custom PCI.
Script associated with
the contact closure is
p rogrammed incorre c t l y.
E x t e rnal inputs connected
i n c o rrectly to the unit.
• Check the database to ensure
the contact closure has been
e n a b l e d .
e n a b l e d .
• Verify the script assigned to
the contact closure results in
a c t i v i t y.
a c t i v i t y.
• Check the cable to verify it is
p roperly constructed and
c o n n e c t e d .
c o n n e c t e d .
• Check external hard w a re
p roviding the contact closure
(it should be set to normally
o p e n ) .
(it should be set to normally
o p e n ) .
6.2
C on t a c t in g L u c e n t Tec hn i c a l S u p p o r t
Lucent employees should contact Lucent Technical Support, as follows;
N S A C 8 0 0 - 6 2 8 - 2 8 8 8
TSC 8 0 0 - 2 4 2 - 2 1 2 1
TSC 8 0 0 - 2 4 2 - 2 1 2 1