Cisco Systems OL-10984-01 Manuel D’Utilisation
10-9
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01
Chapter 10 Troubleshooting
Capturing Information About Problems
Step 2
Collect information about your computer:
a.
Choose Apple menu > About This Mac.
b.
Click More Info.
c.
Choose File > Save As and save the file in any available file format.
Step 3
Send the following to your system administrator:
•
All files you collected or saved in this procedure.
•
A description of what you were doing when the problem occurred
•
Any error messages you received
Related Topics
•
Enabling Detailed Logging
If you are experiencing problems using Cisco Unified Personal Communicator
and your administrator tells you to do so, enable detailed logging: Choose Help >
Enable Detailed Logging.
and your administrator tells you to do so, enable detailed logging: Choose Help >
Enable Detailed Logging.
Use the same procedure to turn off detailed logging.
File
In This Folder
UnifiedClientLog.txt
<Your hard disk>/Users/<your user
name>/Library/Logs/Cisco/
name>/Library/Logs/Cisco/
Cisco Unified Personal
Communicator-K9.crash.log
Communicator-K9.crash.log
<Your hard disk>/Users/<your user
name>/Library/Logs/CrashReporter/
name>/Library/Logs/CrashReporter/
or
<Your hard
disk>/Library/Logs/CrashReporter/
disk>/Library/Logs/CrashReporter/
(There may not be a file in either
place.)
place.)