Cisco Systems OL-10984-01 Manuale Utente

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10-9
User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
 OL-10984-01
Chapter 10      Troubleshooting
    Capturing Information About Problems
Step 2
Collect information about your computer: 
a.
Choose Apple menu > About This Mac
b.
Click More Info
c.
Choose File > Save As and save the file in any available file format. 
Step 3
Send the following to your system administrator: 
All files you collected or saved in this procedure. 
A description of what you were doing when the problem occurred 
Any error messages you received 
Related Topics 
Enabling Detailed Logging 
If you are experiencing problems using Cisco Unified Personal Communicator 
and your administrator tells you to do so, enable detailed logging: Choose Help > 
Enable Detailed Logging
Use the same procedure to turn off detailed logging. 
File 
In This Folder 
UnifiedClientLog.txt 
<Your hard disk>/Users/<your user 
name>/Library/Logs/Cisco/
Cisco Unified Personal 
Communicator-K9.crash.log 
<Your hard disk>/Users/<your user 
name>/Library/Logs/CrashReporter/
or 
<Your hard 
disk>/Library/Logs/CrashReporter/
(There may not be a file in either 
place.)