Avaya Voicemail Pro CD 4.2 700459357 Manuel D’Utilisation

Product Description
IP Office 4.2

© 2009 AVAYA All rights reserved.

Page 257

Issue 18.s.- (22 May 2009)

Training is available from a number of providers; the following is a sample list.

1. Learning Tree International - www.learningtree.com

2. World-Wide Source for Crystal Training - www.crystal-reports.com

3. Stafford Technology - www.crystaltraining.com

 

Microsoft CRM™ was introduced in January 2003 and has quickly become the premier CRM application for the
Small and Medium Enterprise (SME). Avaya and Microsoft are working together to provide a complete CRM,
Communications, and Networking solution for any size of business.

In Compact Contact Center Version 5, in conjunction with the introduction of the IP Office Customer
Management solution, Avaya has taken this integration one step further by integrating several Microsoft CRM
reports with CCC. Supervisors who operate both systems can now drive any of the 73 CCC reports from the
MS-CRM interface, and there are 7 combined reports that utilize both systems data to present a 360° view of
the contact center. The 7 MS-CRM reports are listed below:

· Microsoft CRM Sales Reports

· Opportunity Activity and Notes

· Contact Activity and Notes

· Account Activity and Notes

· Contact Center Summary by State/Province

· Contact Center Summary by Zip Code/Postal Code

· Microsoft CRM Service Reports

· Account Activity and Notes

· Account Service Report