Avaya Voicemail Pro CD 4.2 700459357 Manuel D’Utilisation
Codes de produits
700459357
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 259
Issue 18.s.- (22 May 2009)
Queuing Announcements
VoiceMail Pro provides system wide messages and announcements programmed by VoiceMail Pro call flows.
Through call flows it is possible tailor the pre-connection call experience that a customer receives when calling
in. By using the functionality provided by Voicemail Pro's call in-queue announcements, supervisors may create
sophisticated queue and call routing plans with access to a host of features such as message taking, interview
services, and the ability to play estimated time to answer or queue position information to customers.
Through call flows it is possible tailor the pre-connection call experience that a customer receives when calling
in. By using the functionality provided by Voicemail Pro's call in-queue announcements, supervisors may create
sophisticated queue and call routing plans with access to a host of features such as message taking, interview
services, and the ability to play estimated time to answer or queue position information to customers.
The VoiceMail Pro application provides Queue Handling facilities, allowing incoming Hunt Group calls to be
answered when department, group or individual telephones are busy. Customers entering a queue are played
a message informing them of the situation and then hear hold music (internally generated or from an external
source), while being regularly updated. Two unique messages may be recorded for each Hunt Group (queue
entry and queue update message). Queue announcements can also provide time in system, time in queue,
position in queue and estimated time to answer to the caller. It always gives the caller the option to opt out of
the queue and leave a message at any time if desired.
answered when department, group or individual telephones are busy. Customers entering a queue are played
a message informing them of the situation and then hear hold music (internally generated or from an external
source), while being regularly updated. Two unique messages may be recorded for each Hunt Group (queue
entry and queue update message). Queue announcements can also provide time in system, time in queue,
position in queue and estimated time to answer to the caller. It always gives the caller the option to opt out of
the queue and leave a message at any time if desired.