Lucent Technologies 6.1 Manuel D’Utilisation

Issue 1

August 1998

Before You Begin 

Page 1-11

Obtaining User Information 

1

The features and calling privileges you assign to each employee’s telephone 
ensure that employees get the most benefit from the system. If you were not 
involved in the planning and equipment-ordering for the system, you should 
discuss the system’s design with the customer representative who took part.

To determine calling privileges, answer the following questions:

■

Does management want to allow both local and toll calls to be made from 
every telephone?

■

If any telephones are restricted, are there any numbers the users should be 
allowed to call?

■

Are there any specific numbers (such as 900) that you want to restrict 
users from calling?

■

Who, if anyone, will be given personal lines?

■

Will access to central office lines/trunks (outside lines) be restricted to 
certain employees?

■

Do any departments (such as sales and service) receive frequent special 
calls that should come to them directly, bypassing a system operator?

■

Do any departments or extensions need to screen incoming calls?

You may want to use the Employee Communication Survey form to determine 
each employee’s telecommunications needs. A copy of this form is in Appendix B 
and is included in the forms package. Since a survey form should be completed 
for each user, make as many copies of the form as you need.

If it is not feasible for each employee fill out a form, get the information you need 
from a knowledgeable person in each department, section, or work group. This 
person should have sufficient information and authority to make decisions about 
calling features and coverage assignments for others in the department.

Use the information in 

 to interpret and analyze the results of the 

Employee Communication Survey. Numbers for items in the Required Information 
column correspond to question numbers on the survey.