Manuel D’UtilisationTable des matièresTable of Contents3IMPORTANT SAFETY INSTRUCTIONS11New Features and Enhancements13Release 6.1 Enhancements (August,1998)13Private Networking13Centralized Voice Messaging14Group Calling Enhancements14Transfer Redirect15Direct Station Selector15Call Forwarding15SMDR15Decrease in Call Set-Up Time15PRI Switch Type Test16Service Observing16Win SPM16Windows NT Driver16Prior Releases: Features and Enhancements17Release 6.0 Enhancements (February,1998)17Private Networks17Group Calling Enhancements19Queue Control19Prompt-Based Overflow20Centrex Transfer via Remote Call Forwarding20Authorization Codes and RemoteCallForwarding21Release 5.0 Enhancements (June,1997)22Computer Telephony Integration (CTI)22Basic Call Control22Screen Pop23HotLine Feature24Group Calling Enhancements24Most Idle Hunt Type25Delay Announcement Devices25Enhanced Calls-in-Queue Alarm Thresholds26MLX-5 and MLX-5D Telephones26Release 4.2 Enhancements (June,1997)27Additional Network Switch and Services Options for ISDN Primary Rate Interface (PRI)27Improvements to Station Message Detail Recording (SMDR) and Support for MERLIN LEGEND Reporter Application28MERLIN LEGEND Reporter29Maintenance Enhancements29Change to Permanent Error Alarm29Enhanced Extension Information Report29Release 4.1 Enhancements (June, 1997)30Coverage Timers Programmed for Individual Extensions30Night Service with Coverage Control30Night Service Group Line Assignment30Forward on Busy31Maintenance Testing for BRI Facilities that Are Part of Multiline Hunt Groups (MLHGs)31Release 4.0 Enhancements (March,1996)32Support for Up to 200 Extensions32Support for National ISDN BRI Service32New Control Unit Modules32800 NI-BRI Module32016 Tip/Ring Module32Downloadable Firmware for the 016 T/R and NI BRI Modules32Support for 2B Data Applications33Support for T1 Switched 56 Digital Data Transmission33Forwarding Delay Option33Voice Announce on Queued Call Console33Time-Based Option for OverflowonCallingGroup34Single-Line Telephone Enhancements34Seven-Digit Password for SPM34Release 3.1 Enhancements (March,1996)35Call Restriction Checking for Star Codes35Trunk-to-Trunk Transfer Set for Each Extension35Programmable Second Dial Tone Timer35Security Enhancements35Disallowed List Including Numbers Often Associated with Toll Fraud35Default Pool Dial-Out Code Restriction for All Extensions36Default Outward Restrictions for VMI Ports36Default Facility Restriction Level (FRL) for VMI Ports36Default for the Default Local Table36New Maintenance Procedure for Testing Outgoing Trunks36About This Book37Intended Audience37How to Use This Book37Terms and Conventions Used39Lines, Trunks, and Facilities39Typographical Conventions40Product Safety Advisories40Security41Related Documents42How to Comment on This Book431. Before You Begin45Reviewing System Components45Confirming the Location of theControlUnit46Grounding Requirements48Electrical Noise/Radio-Frequency Interference49Requirements for Supporting CTI Applications50Environmental Specifications53Obtaining Telephone Company Information54Obtaining User Information55Obtaining a Floor Plan572. Control Unit Configuration59Planning Module Placement60Forms Needed60Capacity for Lines/Trunks60Planning Form Instructions60Capacity for Extensions61Planning Form Instructions61Control Unit Diagram—Module Placement62Planning Form Instructions62Recording System Operating Conditions65Forms Needed65Programming Equipment65Planning Form Instructions65System Mode66Planning Form Instructions66Language Selection67Planning Form Instructions67Automatic Maintenance Busy68Planning Form Instructions68Set System Date68Planning Form Instructions68Backup69Planning Form Instructions69System Consoles69Planning Form Instructions69Second Dial Tone Timer70Planning Form Instructions70Applications70Planning Form Instructions70Numbering the System71Forms Needed71Identifying Extension Jacks72Planning Form Instructions72Module Types and Extension Jack Types72Planning Form Instructions74Touch-Tone Receivers (TTRs)74Jack for Primary Operator Position79Planning Form Instructions79Jacks for Additional Operator Positions80Planning Form Instructions80Extension Jack Pairs for Analog Telephones82Planning Form Instructions82Jacks for MLX Telephones83Planning Form Instructions84Jacks for Analog Multiline Telephones85Planning Form Instructions86Jacks for the CTI Link Application86Planning Form Instructions87Jacks for Tip/Ring Equipment and Applications88Planning Form Instructions90Labels91Planning Form Instructions91System Renumbering91Planning Form Instructions94Updating Planning Information943. Lines/Trunks95Identifying Line/Trunk Jacks96Forms Needed96Module Types and Line/Trunk Jack Types96LS-ID Delay Option98Planning Form Instructions99Incoming Line/Trunk Type100Planning Form Instructions100Jacks for Auxiliary Equipment103Planning Form Instructions103Function Information104Planning Form Instructions104Selecting Line/Trunk Options105Forms Needed105Loop-Start Reliable Disconnect106Planning Form Instructions106Outmode Signaling107Planning Form Instructions107Toll Type Prefix Required107Planning Form Instructions107Hold Disconnect Interval108Planning Form Instructions108QCC Operator to Receive Calls (Hybrid/PBX Mode Only)109Planning Form Instructions109QCC Queue Priority Level (Hybrid/PBXModeOnly)110Planning Form Instructions110Pools (Hybrid/PBX Mode Only)110Planning Form Instructions111Remote Access112Planning Form Instructions113DS1 Connectivity (100D Module)117Planning Form Instructions118T1 Service118Planning Form Instructions119T1 Switched 56 – Network122Planning Form Instructions122PRI Service124Module Information125Planning Form Instructions125PRI Options127Planning Form Instructions128Tie Trunks133Planning Form Instructions133DID Trunks (Hybrid/PBX Mode Only)136Planning Form Instructions137NI-1 BRI Connectivity138Service Profile138Planning Form Instructions139Clock Synchronization140Planning Form Instructions141Timers142Planning Form Instructions142Compensating for Slow Dial Tone (International)143Assigning Lines/Trunks144Forms Needed144Planning Form Instructions144Assigning Telephone Buttons146Forms Needed146Telephones in Hybrid/PBX Mode146Guidelines for Button Assignments149Planning Form Instructions150Telephones in Key and Behind Switch Mode151Factory Assignments151Guidelines for Button Assignments154Key Mode154Behind Switch Mode155Planning Form Instructions155Direct-Line Consoles156Planning Form Instructions1584. Features159Telephone and Extension Features160Forms Needed161Queued Call Console (Hybrid/PBX Mode Only)162Planning Form Instructions162Pool Dial-Out Code Restriction (Hybrid/PBX Mode Only)162Planning Form Instructions162Calling Restrictions163Planning Form Instructions163Forced Account Code Entry164Planning Form Instructions164Microphone Operation164Planning Form Instructions164Remote Call Forwarding165Planning Form Instructions165Fax Message-Waiting Receiver166Planning Form Instructions166Trunk-to-Trunk Transfer167Planning Form Instructions167HotLine168Planning Form Instructions168Extension Copy169Planning Form Instructions172Cover Ring Delay172Forms Needed172Planning Form Instructions173Service Observing174Forms Needed174Planning Form Instructions175Operator Features176Forms Needed176Direct-Line Console176Operator Hold Timer176Planning Form Instructions176DLC Automatic Hold176Planning Form Instructions176Queued Call Console (Hybrid/PBX Mode Only)177Hold Return177Planning Form Instructions177Automatic Hold or Release178Planning Form Instructions178Calls-in-Queue Alert178Planning Form Instructions178Queue Over Threshold178Planning Form Instructions178Elevate Priority179Planning Form Instructions179Message Center179Planning Form Instructions180Directed Call Completion180Planning Form Instructions180Return Ring180Planning Form Instructions180Position-Busy Backup181Planning Form Instructions181Operator Hold Timer181Planning Form Instructions181Call Types182Planning Form Instructions182Voice Announce182Planning Form Instructions182Direct Station Selector183DSS Page Buttons183Planning Form Instructions183Park Zones183Planning Form Instructions183Group-Assigned Features184Forms Needed184Call Pickup Groups185Planning Form Instructions185Group Paging185Planning Form Instructions186Coverage186Forms Needed186Individual Coverage187Planning Form Instructions187Group Coverage188Planning Form Instructions188Group Calling190Planning Form Instructions191Calling Group Options193Planning Form Instructions195System Features199Forms Needed199Transfer Options200Planning Form Instructions200Camp-On Return Time201Planning Form Instructions201Call Park Return Time201Planning Form Instructions201Automatic Callback202Planning Form Instructions202Extension Status202Planning Form Instructions202Station Message Detail Recording (SMDR)203Planning Form Instructions204Inside Dial Tone205Planning Form Instructions205Reminder Service Cancel205Planning Form Instructions205Calls to Unassigned Extensions206Planning Form Instructions206Recall Timer207Planning Form Instructions207Interdigit Timers207Rotary207Planning Form Instructions207Allowed Lists208Planning Form Instructions209Disallowed Lists209Planning Form Instructions210Call Restriction Summary211Planning Form Instructions211Night Service212Night Service with Group Assignment212Planning Form Instructions212Night Service with Outward Restriction213Planning Form Instructions213Night Service with Time Set214Planning Form Instructions214Night Service with Coverage Control214Planning Form Instructions214Labeling215Posted Message215Planning Form Instructions215System Speed Dial216Planning Form Instructions216Automatic Route Selection (Hybrid/PBXModeOnly)217ARS Worksheet217Planning Form Instructions218Planning Form Instructions221Subpatterns224Planning Form Instructions2255. Data Communications233Terminology235About Data and Video Communications237Connectivity237Data Stations238Modem Data Stations239Analog Voice and Modem Data240Modem Data-Only241MLX Voice and Modem Data242ISDN Terminal Adapter Data Stations243MLX Voice and ISDN Terminal Adapter Data244ISDN Terminal Adapter Data-Only245Summary of Data Station Configurations246Other Supported Data Terminals247Other Resource Groups247Data Hunt Groups247Data Hunt Group Configurations248Video Systems248Personal Videoconferencing248Group Videoconferencing249Planning Overview251Forms Needed251Assigning Extension Jacks253Guidelines for Digital Extension Jacks254Modem Data-Only Stations255Planning Form Instructions255ISDN Terminal Adapter Data-Only Stations255Planning Form Instructions255Local Host Computer Data Stations256Planning Form Instructions256LAN Workstations257Planning Form Instructions257Video Systems258Planning Form Instructions258Assigning Lines/Trunks to Dataand Video Stations259Forms Needed262Planning Form Instructions262Assigning Line Buttons in Hybrid/PBX Mode263Assigning Pools and Lines/Trunks (Hybrid/PBX Mode Only)264Forms Needed265Planning Form Instructions265Assigning Line Buttons in Key Mode265Planning Form Instructions266Assigning Features to Data Stations267Forms Needed268Pool Dial-Out Code (Hybrid/PBX Mode Only)269Planning Form Instructions269Calling Restrictions269Planning Form Instructions269Forced Account Code Entry270Planning Form Instructions270ARS Facility Restriction Level (Hybrid/PBX Mode Only)270Planning Form Instructions271System Speed Dial Codes271Creating Data Hunt Groups272Guidelines272Forms Needed272Planning Form Instructions273Digital Data/Video Stations274Forms Needed274Planning Form Instructions2746. Modifications277Preparation278Adding to the System278Forms Needed278Planning Form Instructions2787. Upgrading283Upgrading to Release 6.1284Upgrade Overview284Compatibility285Release 6.1 Forms287A. Customer Support Information291Support Telephone Number291Federal Communications Commission (FCC) Electromagnetic Interference Information291Canadian Department of Communications (DOC) Interference Information292FCC Notificationand RepairInformation292Installationand OperationalProcedures294DOC Notification and RepairInformation295Renseignements sur la notification du ministère des Communications du Canada et la reparation296Security of Your System: PreventingToll Fraud299Toll Fraud Prevention300Physical Security, Social Engineering, and General Security Measures301Preventive Measures301Security Risks Associated with Transferring through Voice Messaging Systems302Preventive Measures302Security Risks Associated with the Automated Attendant Feature of Voice Messaging Systems304Preventive Measures304Security Risks Associated with the Remote Access Feature305Preventive Measures305Other Security Hints306Educating Users306Educating Operators307Detecting Toll Fraud307Establishing a Policy308Choosing Passwords309Improving Physical Security309Limiting Outcalling309Limited Warranty and LimitationofLiability310Limitation of Liability311Remote Administration andMaintenance311B. System Forms313Employee Communication Survey315Form 1 System Planning319Form 2a System Numbering Jacks323Form 2b System Numbering: Digital Adjuncts333Form 2c System Numbering: LKine/Trunk Jacks339Form 2d System Numbering: Special Renumbers343Form 3a Incoming Trunks: Remote Access345Form 3b Incoming Trunks: DS1 Connectivity (100D Module)349Form 3c Incoming Trunks: Tie361Form 3d Incoming Trunks: DID363Form 3e Automatic Route Selection Worksheet366Form 3f Automatic Route Selection Tables367Form 3g Automatic Route Selecteion Default and Special Numbers Tables369Form 3h LS-ID Delay371Form 3i Incoming Trunks: BRI Options (800 NI-BRI Module)373Form 4a Extension Copy: Analog Multiline Telephone Template375Form 4b Analog Multiline Telephone377Form 4c Extension Copy: MLX Telephone Template379Form 4d MLX Telephone383Form 4e MFM Adjunct: MLX Telephone387Form 4f Tip/Ring Equipment389Form 5a Direct-Line Console (DLC): Analog391Form 5b Direct-Line Console (DLC): Digital393Form 5c MFM Adjunct: DLC395Form 5d Queued Call Console (QCC)397Form 6a Optional Operator Features399Form 6b Optional Extension Features401Form 6c Principal User of Personal Line403Form 6d Message-Waiting Receivers405Form 6e Allowed Lists407Form 6f Disallowed Lists409Form 6g Call Restriction Assignments and Lists413Form 6h Authorization Codes415Form 6i Pool Dial-Out Code Restrictions417Form 7a Call Pickup Groups419Form 7b Group Paging421Form 7c Group Coverage423Form 7d Group Calling425Form 8a System Features427Form 9a Night Service: Group Assignment429Form 9b Night Service: Outward Restriction431Form 9c Night Service: Options433Form 10a Label Form: Posted Message435Form 10b System Speed Dial437Form 11 Service Observing: Group Assignment443C. Data Forms445Data Form 1a Modem Data Station447Data Form 1b ISDN Terminal Adapter Data Station449Data Form 2 Data Hunt Groups451Data Form 3 Digital Data/Video Station453D. T1/PRI Planner455Form Needed456Planning Form Instructions456E. DS1 Connectivity Ordering471Digital PBX471F. Unit Load Calculation473Unit Load Rules474Unit Loads for the Hybrid/PBX Mode474Unit Loads for Key or Behind Switch Mode474Calculating Unit Loads474Unit Load Worksheet475G. NI-1 BRI Review481Form Needed481Planning Form Instructions481H. NI-1 BRI Provisioning487Lucent Technologies 5ESS SwitchTranslations488ISDN Capability Package “S”488ISDN Ordering Code: Capability S488VIEW 23.2488DN1 Translations488DN2 Translations (Note: DSL information was built with DNI)490Series Completion Feature Translations491Northern Telecom DMS-100 Switch Translations505ISDN Capability Package "S"505ISDN Ordering Code: Capability S505Provision DN1 using the following translations505Provision DN2 using the following translations506Multiline Hunt Group Feature Translations508Siemens SSC EWSD Switch Translations516ISDN Capability Package “S”516ISDN Ordering Code: Capability S516Series Completion Feature Translations519I. Network Engineering Forms535Glossary545Index573Taille: 3,7 MoPages: 588Language: EnglishOuvrir le manuel
