Avaya 38HBK00001SCM Manuel D’Utilisation

The INDeX Contact Centre Manager comprises a suite of tightly integrated Contact
Centre Modules installed on an INDeX CCM Server PC platform running Windows
NT4.  The INDeX Contact Centre Manager may be installed either with or without an
INDeX Voice Manager.  When installed without the INDeX Voice Manager, the
INDeX Contact Centre Manager may be connected directly to one of the INDeX
RS232 ports.  Where INDeX Voice Manager is present, the INDeX Contact Centre
Manager is connected via the LAN to the INDeX CT Server Cassette.  The following
lists the Contact Centre modules included within the INDeX Contact Centre
Manager which are designed to run concurrently on the INDeX CCM Server PC: -
CCM Server PC

•

  INDeX Call Centre View.

•

  INDeX Wallboard Server.

•

  INDeX Report Server and Client.

•

  INDeX Report Designer (optional).

•

  INDeX Taskbar.

•

  INDeX Networked Administrator.

•

  INDeX Voice Processing Administration (if INDeX Voice Manager is present).

The following diagram shows the INDeX Contact Centre Manager connectivity, for
systems of 15 agents and below, supplied on a standalone PC from Avaya without
an INDeX Voice Manager.