Manuels d'utilisation pour Avaya 38HBK00001SCM

Table des matières

• Contents

  2
• Introduction

  3
  • Overview

    3
  • System Specification

    5
    • Computer Systems

      5
      • Expansion Cards

        5
      • System Software

        6
    • Connecting the INDeX CCM Server

      6
    • Wallboard Devices

      7
    • LAN Utilisation

      8
  • Limitations

    9
    • 15 Agent Systems and below

      9
    • Systems above 15 Agents

      11
• PC Configuration

  14
  • Overview

    14
  • Server PC – SPC20 (Max 20 Clients)

    15
    • Install Windows NT Server 4.0

      15
    • Install Windows NT Server Service Pack 6a

      17
    • Create NTFS Partition using Disk Administrator

      19
    • Install Display Adapter

      22
    • Install EtherLink PCI Network Interface Card

      23
    • TCP/IP Networking Setup

      25
      • Changing a Server/Client PC to TCP/IP

        25
      • IPX/SPX Frame Type Networking Setup

        26
    • Install ADR OnStream Tape Drive

      27
    • Install Advantech PCI Wallboard Comms Card

      28
    • Install Microsoft SQL 7.0

      29
      • Install Microsoft SQL 7.0 Service Pack 1

        32
    • Install ODBC (Open Database Connectivity)

      33
    • Windows NT Server Modifications

      34
      • Regional Settings

        34
      • Guest Account

        34
      • Event Log Settings

        35
      • Sharing the Hard Drives

        36
  • Server PC Setup – SPC5/10

    37
    • Create NTFS Partition using Disk Administrator

      37
  • Client PC Setup (Windows NT – Workstation)

    39
    • Install Windows NT 4.0 Workstation

      39
    • Install Service Pack 6a

      40
    • Windows NT Workstation 4.0 Modifications

      40
    • Map Network Drive

      41
    • Install Display Adapter

      42
    • Install ODBC

      42
  • Client PC Setup (Window 98)

    43
    • Format Hard Drive

      43
    • Install Windows 98

      43
    • Install Display Adapter

      44
    • Windows 98 Modifications

      44
      • Regional Settings

        44
    • Install EtherLink PCI Network Interface Card

      45
      • TCP/IP Networking setup

        46
      • Network IPX Frame Type

        47
    • Map Network Drive

      48
    • Install ODBC

      48
  • Client PC Setup (Windows 2000)

    49
    • Install Service Pack 1

      49
    • Windows 2000 Modifications

      49
      • Regional Settings

        49
      • Guest Accounts

        50
      • Event Log Settings

        50
    • Map Network Drive

      51
    • Install Display Adapter

      51
    • Install ODBC

      51
• Install INDeX CCM Applications

  52
  • Overview

    52
  • Integration of INDeX CCM with INDeX Voice Manager

    52
  • INDeX CCM on Standalone Server PC

    53
  • INDeX CCM on Server PC/Client PC

    54
  • INDeX CCM Server Applications

    55
    • INDeX CCM Client Applications

      59
    • INDeX Wallboard Server

      62
    • INDeX Delta Server

      62
    • INDeX Access Manager

      63
    • INDeX Report Manager

      64
    • INDeX Taskbar

      65
    • INDeX Networked Administration

      65
    • INDeX Call Centre View

      66
    • INDeX Report Client

      68
    • INDeX Wallboard Client

      69
  • Trouble Shooting

    70
    • INDeX CCM Installation

      70
    • INDeX CCM Client applications

      70
    • INDeX Taskbar

      70
    • INDeX Report Manager

      70
    • INDeX Wallboard Server/Client

      70
• Change Server PC Name

  71
  • Overview

    71
  • Server PC

    71
    • Change Server PC Name

      71
    • Registering Server (SQL Server 7.0)

      72
    • Changing the ODBC Settings

      74
  • Client PC (Windows NT Workstation)

    76
  • Client PC (Windows 98)

    76
• PC Upgrade

  77
  • Overview

    77
  • INDeX Wallboard Server Database Transfer

    77
  • INDeX Call Centre View Database Transfer

    77
  • INDeX Taskbar Login Data Transfer

    77
• Administering Database

  78
  • Backing Up and Restoring Overview

    78
    • Backing Up a Database

      78
    • Restoring a Database

      78
  • Creating Database Backup

    79
    • Database - Complete

      79
    • Database – Differential

      81
    • Automatic Backup

      82
    • Backup to a Remote Device

      84
      • Create a New User

        84
      • Configure the NTFS Drive

        85
      • Configure MSSQLServer Service

        85
  • Restoring a Database Backup

    86
  • Restoring a Database to a Different PC

    88
  • Expand a Database

    88
• INDeX Telephone System

  90
  • Requirements

    90
    • Agent Licence Pack

      90
    • Naming Directory Numbers

      90
    • Group Reporting

      91
    • INDeX CCM Reporting characteristics associated with INDeX Voice Manager

      92
    • Tie Line Statistics

      93
• Wallboard Installation and Maintenance

  95
  • INDeX Wallboard 22

    95
    • Introduction

      95
    • Installation

      95
    • Additional Equipment

      98
      • Connection Details

        98
      • Compatible external devices

        98
    • Periodic Maintenance and Inspection

      99
    • Serial Connection & Dip-Switch Details

      99
    • RS485 Communication Systems

      101
      • Ground Loops

        101
  • INDeX Wallboard 10

    102
    • Introduction

      102
    • Installation

      102
      • Wall Mounting

        102
      • Ceiling Mounting

        103
    • Serial Connection and Configuration

      104
    • System Wiring

      106
    • Periodic Maintenance & Inspection

      107
• Remote Connection Access

  108
  • Overview

    108
  • Configuring RAS On Server PC

    111
    • Create a RAS User

      114
    • Install Windows NT Service Pack 6a

      115
    • Enabling RAS at Startup

      116
    • Disabling RAS at Startup

      116
  • Configuring Dial Up Networking On Client PC (Windows NT Workstation)

    117
    • Install Windows NT Service Pack 6a

      118
    • Adding Phone Number

      119
    • Using Dial-Up Networking

      119
  • Configuring Dial–Up Networking On Client PC (Windows 98)

    120
    • Adding a New Connection

      120
    • Using the Dial-Up Networking

      121
• Index

  122