Avaya 38HBK00001SCM Manuel D’Utilisation

This section assumes that the installer is familiar with the basic programming of the
INDeX Telephone System and the INDeX Programming manual is available.
– INDeX Telephone System Software must be Level 8.0+.
– When using INDeX CCM applications, you can only use INDeX 2050/DT5

Handsets with ACD Agents logged on and Turret devices.  However INDeX
Report Client obtains information on all devices.

– Server Licence numbers for INDeX applications are:

23

INDeX Call Centre View

24

INDeX Wallboard Server

25

INDeX Archiver

27

INDeX Report Client

28

INDeX Report Designer

29

Agent Numbers (5)

30

Agent Number (1)

The relevant agent Licence pack is required if information on individual agent's
status and activity is to be displayed on INDeX Call Centre View screens as well as
Wallboard devices.
The relevant agent Licence pack is required if information on individual agent's
status is to be reported upon by the INDeX Report Manager.
Call Activity is available for all INDeX users without the Agent Licence Pack.

Since the INDeX Telephone System programming is reflected within the INDeX
Contact Centre Manager applications, it is important to name the directory numbers
(i.e. Agents, Groups, Trunks, DDIs, etc).
It is also highly recommended that the directory number names be unique to aid
identification of specific directory number within the Standard Reports.
Where directory numbers of a specific type are unnamed, or where more than one
directory number as a specific type has the same name, the Standard Reports will
group data for those directory numbers as a single entity (e.g. all unnamed agents
will be grouped together as a single agent called "No Name", and all DDIs named
"Company DDI" will be grouped together as a single DDI called "Company DDI,
etc.).