Avaya 7 Manuel D’Utilisation

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Appendix A: Shortcut keys
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Avaya IP Agent Installation and User Guide for Citrix
June 2007
 
Agent features 
Avaya IP Agent features 
To...
Press...
Log in
Ctrl + Ins
Log out
Ctrl + Del
Change to After Call Work (ACW) mode
Ctrl + W
Change to Auxiliary Work (AUX) mode
Ctrl + A
Change Available mode assignment to automatic (Auto-In)
Ctrl + I
Change Available mode assignment to manual (Manual-In)
Ctrl + M
Request supervisor assistance (Assist)
Ctrl + S
Mark an event log entry
Ctrl + E
Use this key combination 
to place an identifier on a 
line in the event log. This 
can be used to indicate 
when you notice a 
problem. This feature is 
only available when the 
event logging feature is 
enabled.
To...
Press...
Display the Call menu for an incoming call
Alt + C
Display the Call History window
Alt + H
Display the Phone Directory window
Alt + D
Display the Search Public Directory window
Alt + S
Display online help
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