Avaya 7 Manuel D’Utilisation

This section contains information used for troubleshooting problems with Avaya IP Agent. It is 
divided into the following topic areas so that it is easy for you to locate the information that you 
need:

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In the event an unhandled exception occurs in IP Agent, two log files will be generated in the 
<application data>

\Log Files folder. If IP Agent is installed into the default directory, the log 

files will be found in:
C:\Documents and Settings\<user>\Application Data\Avaya\Avaya IP Agent\Log Files 

The following table describes the generated log files:

Diagnostic_(mm-dd-yyyyhh.mm.ss).dmp

1

The captured binary mini-dump file generated when an 

unhandled exception occurs in ipagent.exe.

Module_List_(mm-dd-yyyy hh.mm.ss).txt

Ascii text file which includes summary information 

regarding the unhandled exception and a version listing 

of the modules loaded at application runtime.

1.  The mm-dd-yy hh.mm.ss value indicates the local system time when the exception occurred. Usethe timestamp to 

pair the Diagnostic and Module List files together.