Avaya 7 Manuel D’Utilisation

This section lists those problems associated with registering with the Avaya communication 
server and logging in as an agent.

Cannot register with the Avaya 

communication server.

Check for a valid configuration:

●

Avaya IP Agent has limited support for 

firewalls and Virtual Private Networks 

for more information on configuring 

Avaya IP Agent for use with VPNs.

●

An Avaya communication server earlier 

than DEFINITY R10 cannot be used for 

Avaya IP Agent. MultiVantage and 

Communication Manager servers are 

fully supported.

●

Ensure that the network connection 

from the personal computer is 

operating normally.

●

Ensure that the integrated firewall 

feature of Windows XP is disabled. If 

this feature is enabled, iClarity IP Audio 

cannot function properly.

Agents cannot log in to EAS.

Ensure that the following administration 

items have been addressed:

●

Feature Access Codes are 

administered.

●

If the Avaya communication server has 

the station set for Auto-answer, ensure 

that Avaya IP Agent has the Enable 

support for auto-answer option 

enabled in the Program Options 

window. 

●

Ensure that the station is configured for 

an AUX button. Without this button, 

agents cannot log in correctly if the 

Avaya communication server is 

configured so that agents must enter 

AUX work mode when logging in to 

EAS.

You changed your login extension but the 

Avaya communication server does not 

recognize your login.

Restart your personal computer and 

attempt the login procedure again.