Avaya 7 Manuel D’Utilisation

This section lists problems that are associated with placing outgoing calls and receiving 
incoming ACD calls through Avaya IP Agent.

Agents cannot place calls.

●

Ensure that the agent is logged in.

●

Check the Windows Dialing Properties 

to rule out improper number formatting. 

Dialing rules must conform to the 

dialing rules of the country in which the 

Avaya communication server resides.

●

Ensure that calling cards are not being 

used.