Avaya 7 Manuel D’Utilisation

This section provides procedures and information on how to configure the following Avaya 
communication servers for use with Avaya IP Agent:

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Avaya communication servers with Communication Manager software

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Avaya communication servers with MultiVantage Software

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DEFINITY Enterprise Communication Server (ECS) R10

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DEFINITY Business Communications Server (BCS) and Guestworks R10

Before agents can receive calls with Avaya IP Agent, the Avaya communication server must be 
configured to support extension assignments, IP connectivity, telephone types, and other 
settings.

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Important:

You should be familiar with administering your Avaya communication server 
before attempting any of the procedures in this section. If you are unfamiliar with 
the fields or settings described in this section, consult your Avaya communication 
server documentation for assistance.

This section includes the following topics:

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Note:

The screens shown in this section are from an Avaya communication server with 
the Expert Agent Selection (EAS) feature. If you do not have the EAS or some 
other features on your Avaya communication server, these interfaces may differ 
slightly from the screens shown. Because of this, each step in the procedure 
identifies when there is a distinction between an EAS and non-EAS system.

This section provides information and documentation resources for the circuit packs required by 
your Avaya communication server to support Avaya IP Agent.