Avaya 7 Manuel D’Utilisation

For installation procedures and configuration information for the C-LAN and IP Media Processor 
circuit packs, see Administration for Network Connectivity for your Communication Manager, 
MultiVantage, or DEFINITY system.

This section provides the procedure for administering the Feature Access Codes (FACs) on an 
Avaya communication server. Feature Access Codes are used by Avaya IP Agent to give 
agents the ability to perform the following actions: 

●

Change the current work mode

●

Log in

●

Log out 

●

Adjust the method with which an agent receives the next call (Auto-In, Manual-In)

●

Request supervisor assistance

Feature Access Codes cannot be entered unless the fac capability is assigned in the dial plan.

To change settings on the Avaya communication server, you must have a user ID with the 
proper administrative permissions.

!

Important:

Screens presented in this section might differ in appearance from those of your 
Avaya communication server. All options on the specified forms mentioned in this 
procedure are available, but might not be on the page noted.

To validate Feature Access Codes:

1. Log in to the Station Administration Terminal (SAT) on the Avaya communication server.