Avaya 7 Manuel D’Utilisation

Agents use this work mode to indicate that tasks related to the previous call are being 
performed. This button is not usually used in conjunction with the Auto-In feature because 
agents with the Auto-In feature are made available for a new call when the current call is 
completed.

This work mode can be selected while the agent is on an active call. The change will not occur 
until the current call is finished and released. This work mode may not function correctly if the 
agent uses it while in Auto-In mode.

Agents use this work mode to indicate that they cannot receive calls. Usually, this indicates that 
the agent is not in the proximity of the telephone because of meals, approved periods of 
inactivity, meetings, training, and so forth.

It is possible for multiple Auxiliary Work modes to be assigned to an extension as each can 
possess a different reason code to indicate the various situations that an agent cannot receive 
calls.

This work mode can be selected while the agent is on an active call. The change will not occur 
until the current call is finished and released.

The agent work modes can be changed through the following methods:

●

Using shortcut keys - See 

●

Selecting the associated work mode button on the agent toolbar - See 

●

Selecting the work mode from the Avaya IP Agent System Tray icon - See 

●

Selecting the work mode from the Agent menu in the main window - See 

Note:

When a work mode is active, the timer, which is displayed in the Call Information 
Panel, displays the total time that the agent has been in the selected work mode. 
To disable this timer, see