Avaya 7 Manuel D’Utilisation

2. After the call is completed and the calling party disconnects from the call, or after the agent 

selects Release for that call, the agent should hang up the telephone if no more calls are 
ringing on the Avaya IP Agent screen.

3. If there is another incoming call indicated on the screen, the agent should not hang up the 

telephone, but select the Answer button for the new call appearance on the Avaya IP 
Agent screen. The agent is then connected to the new call. The previous call is placed on 
hold.

Note:

If an incoming call is displayed in the Avaya IP Agent main window before the 
telephone rings, the agent must wait for the telephone set to ring before 
answering.

The following list provides the options to set for this configuration:

●

Agent Administration for auto-answer is set to station, ACD, or all. 

●

Station Administration for auto-answer is set to ACD or all. 

●

Station Administration has the service link set to permanent. 

●

During the event of agent login, the telephone will ring to deliver the login confirmation 
tone. 

To answer a call for this configuration:

1. The agent should answer the telephone and do not return it to the on-hook state for the 

remainder of the shift for that agent.

If the telephone is accidentally cut off or placed on-hook, the Avaya communication server 
rings the telephone when it has a call to deliver. The agent must answer by picking up the 
handset.

2. As with any auto-answer telephone, the Avaya communication server will provide a zip 

tone (a beep) to signal that a new call has arrived.