Avaya 7 Manuel D’Utilisation
Holding a call
Avaya IP Agent Installation and User Guide for Citrix
June 2007
65
Holding a call
You can put a call on hold by using either the Auto Hold or Manual Hold feature.
When a call is on hold, the text on the button for the associated Call Information Panel (CIP)
changes to Reconnect.
changes to Reconnect.
Using Manual Hold
To perform a Manual Hold, select the Hold button on the Phone Button toolbar. Place a call on
hold by pressing the Hold button on the telephone, if it is so equipped.
hold by pressing the Hold button on the telephone, if it is so equipped.
Using Auto Hold
The Auto Hold feature does not require pressing a Hold button. If you change to a second call
appearance, the first call is automatically placed on hold.
appearance, the first call is automatically placed on hold.
Reconnecting to a call on hold
To reconnect to a call that is currently on hold, select the Reconnect button on the appropriate
CIP. Alternatively, you may re-select the Hold button in the main window.
CIP. Alternatively, you may re-select the Hold button in the main window.
Hold button
Reconnect
button
button