Q-Logic MKII-BASE16 Manuel D’Utilisation

Ancor actively supports the current software/firmware release and the prior
release for 6 months following the general availability date for the current
release.  You are encouraged to keep your software/firmware levels current.

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Ancor will attempt to isolate and verify the reported problem.  

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If applicable, Ancor will give you a software/firmware fix or workaround
along with descriptive documentation.

Quality support requires a partnership between you and Ancor.  As such, you are
expected to:

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Provide Ancor with initial problem investigation information and severity
evaluation.

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Assure proper supervision, control and management of Ancor products.

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Implement proper backup procedures.

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Train your staff about Ancor product use and operation.

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Provide adequate resources to implement the corrections suggested by
Ancor.

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Attempt to reproduce reported problems and/or provide information
requested by Ancor.

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Designate a properly trained person to serve as the primary Ancor contact.

Other, more comprehensive, service plans are available for a nominal charge.
Please contact your reseller or your Ancor sales representative for more
information.